How to Harness the power of Net Promoter Score (NPS) to track Stakeholder Readiness & Adoption


What makes NPS so powerful?

  • The net promoter score (NPS) approach of simple single-question survey emails elicits fast, reliable feedback from stakeholders without incurring survey fatigue
  • ChangePlan can send pulse-check surveys, which can be easily scheduled prior to, during, and following the change
  • Email sending, response collection & analysis are all automated
  • Detailed reporting is available within an initiative and results aggregate up to portfolio & enterprise-wide views

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