At the City of Gold Coast, change was becoming more complex, more distributed, and harder to see clearly at an enterprise level. The team had strong specialist change knowledge, but lacked the shared visibility needed to understand how change was landing across the organization, where impacts were building, and where effort was best placed.

Like many organizations managing multiple initiatives at once, they were working with mature spreadsheets and project-level tools that supported individual pieces of the work, but did not connect into a broader picture. That made it difficult to create meaningful dashboard reporting, compare impacts across initiatives, or support decision-making with confidence.

The challenge

The challenge was not a lack of effort or expertise. It was a lack of enterprise insight.

Without a single source of truth, the team could not easily connect the dots across initiatives to understand how people were being impacted, where change activity was concentrating, or how to guide better decisions across the business. Different departments also had different ways of running change, making consistency and governance harder to maintain as the practice grew.

“We didn’t have the data to help us make decisions around where our change efforts were best placed, or to understand how our people were being impacted.”

— Connie Longobardi, Organisational Change Manager

Why ChangePlan

ChangePlan gave the City of Gold Coast a clearer, more connected way to manage change at scale.

Instead of relying on disconnected spreadsheets, the team now had one place to capture and view change data across initiatives. That shared view made it easier to understand impacts, activities, and timing across the organization, while supporting more consistent ways of working across departments.

How the team uses it

The platform became an important part of how the team governed change and supported enterprise conversations. With ChangePlan, the team could use visual reporting to have high-level discussions with leaders, while still being able to drill into detail when needed. Reports such as activity burden views and change impact heat maps gave the team better visibility into where change was landing and helped them schedule initiatives more effectively.

That visibility also improved coordination. Rather than discovering overlap too late, the team could identify where change activities were colliding, create synergies between initiatives, and make more informed decisions about timing and sequencing.

“We’re using ChangePlan to drive the big picture stuff, where the pressure points are, what the impacts are, what kind of time burden we’re putting on people.”

— Connie Longobardi, Organisational Change Manager

What changed

As the change function expanded, ChangePlan helped the City of Gold Coast scale more consistently. What had once been difficult to connect across teams and departments became easier to capture, govern, and report on through a shared system. The platform supported both day-to-day delivery and the broader enterprise change framework, giving the team stronger foundations for reporting, governance, and future maturity.

Just as importantly, it gave the organization a live view of change. Instead of relying on static files and delayed reporting cycles, the team could work from real-time insights and build a clearer picture of how people were experiencing change across the business.

For the City of Gold Coast, ChangePlan did more than replace spreadsheets. It made enterprise change visibility possible, strengthened governance, and created a more scalable foundation for how change is understood and managed across the organization.