Change at the City of Gold Coast was growing more complex and spread across the organization. The team knew how to manage change, but could not see its combined effect on people or where to focus support.

Spreadsheets and project tools supported individual initiatives but did not give a shared view. That made it hard to build dashboards, compare impacts and advise leaders.

The challenge

The team had change expertise. It needed a view across the whole organization.

The team could not see how initiatives affected people across the business or where change activity was building. Departments managed change differently, making governance harder as the practice grew.

“We didn’t have the data to help us make decisions around where our change efforts were best placed, or to understand how our people were being impacted.”

— Connie Longobardi, Organisational Change Manager

Why ChangePlan

ChangePlan gave the City of Gold Coast one system to manage change across the organization.

The team could capture data across initiatives and see impacts, activities and timing together. Departments could use that shared data to work more consistently.

How the team uses it

Visual reports helped the team discuss change with leaders and explore the detail when needed. Activity burden reports and change impact heat maps showed where demands were building and helped the team schedule work.

The team could spot overlapping activities early and find opportunities to coordinate work between initiatives. That helped it make better timing and sequencing decisions.

“We’re using ChangePlan to drive the big picture stuff, where the pressure points are, what the impacts are, what kind of time burden we’re putting on people.”

— Connie Longobardi, Organisational Change Manager

What changed

As the change team grew, ChangePlan gave it a consistent way to capture data, govern work and report across departments. The same system supported daily delivery and the Council’s enterprise change framework.

The Council also gained a live view of change. Teams could see current data about how people were experiencing change, rather than waiting for reports built from static files.

ChangePlan helped the City of Gold Coast oversee change across the organization, strengthen governance and manage a growing practice.