City builds future-fit change capability with ChangePlan

The City of Fremantle Council faced significant challenges emerging from COVID. The pandemic negatively impacted employee retention and a loss of institutional knowledge.

As Government services were resurrected in full, there was a need to deliver change more effectively. The routine of operational staff was severely disrupted, and coupled with continuous transformation in the way Council needed to deliver services to its citizens, the environment needed to operationalise their delivery of change. But trying to do too much, too quickly could hamper innovation and lead to unrest in the workforce.

The Council needed a better solution. A future fit change capability that could deliver effectively and efficiently.

Kath Philp, newly arrived from the East Coast, was tasked with building the future fit change capability at the Council.

Challenges identified in building change capability:

1. New remote ways of working including the delivering of training and strategy via online meetings and clouds systems.
2. Organisational structures needed to change but the communication and steps needed to deliver this needed to change as well.
3. The organisation wanted to have a consistent and measurable approach to understand and support how their staff receive change.

---

Why ChangePlan

ChangePlan was recommended to Kath by a former colleague. ChangePlan’s initial appeal to Kath was its intuitive UI design, and the impression that it was built by professionals with a deep understanding of change management.

Implementation

Onboarding the City’s change team was smooth. ChangePlan provided onboarding training that incorporated the City’s configuration requirements. Kath and her growing team were able to effectively utilise the platform with virtually no down time.

Results

Improved Project Tracking and Reporting led to savings in training planning budgets as well as a reduction of project risks: ChangePlan’s Change canvas feature provide a comprehensive view of project elements, simplifying project management.

Stakeholder reporting led to a significant improvement in change saturation moments avoided: The platform helped manage the activity burden rate, allowing the team to balance the workload, allocate resources effectively and avoid issues of burnout and change fatigue.

Credibility of change team boosted: Council executive has a much clearer understanding of the change roadmap and can plan more efficiently. As a result, the Change function has a greater area of influence in the transformation process.

Change impacts of over 50+ projects now visible: The ability to sequence and reschedule and projects based on clear data about stakeholder impacts helped prevent change collision, ensuring smoother project delivery.