After COVID, the City of Fremantle faced staff retention problems and a loss of institutional knowledge. As services returned, the Council needed to deliver change without overwhelming staff or disrupting daily work.

The Council was also changing its structure and ways of working. It needed a consistent way to understand how staff experienced change and to support transformation without overwhelming them.

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The challenge

Kath Philp joined to help build the Council’s change capability. Her team needed to support remote and digital work, manage organizational change consistently, and measure how staff received it.

Too much change at once could disrupt teams and cause fatigue, making new ideas harder to adopt. The Council needed to track change, understand its effect on staff and plan delivery across the organization.

“ChangePlan has been built by people who understand change. It’s incredibly intuitive for anyone who has experience in change management. It’s a no-brainer!”

— Kath Philp, Manager Business Transformation

Why ChangePlan

A former colleague recommended ChangePlan to Kath. She found it intuitive and built for change management. It gave her team a practical, repeatable way to work.

Configuration and training helped the team get started quickly. As it grew, the team used ChangePlan to plan, track and govern change across the Council.

How the team uses it

ChangePlan brought project details and change activity into one view. The Change Canvas held key project information. Stakeholder and activity reports showed where change demands were building.

Two upcoming projects would affect the finance team at the same time. Kath used activity burden reports to spot when communications, training and other work would demand too much of those staff. The team recommended a small timing change to reduce the pressure and keep both projects moving.

“The platform helped manage the activity burden rate, allowing the team to balance the workload, allocate resources effectively and avoid issues of burnout and change fatigue.”

— Kath Philp, Manager Business Transformation

What changed

Reporting improved, training became easier to plan, and the team could see how change affected staff across the Council.

The Council could see the impacts of more than 50 projects and use that data to sequence work. This helped reduce collisions and improve delivery. Leaders understood the change roadmap better, giving the change team more credibility and influence.

ChangePlan replaced manual tracking with shared data the team could use to guide decisions. It also helped the Council build its ability to manage future change.